The ultimate all-in-one marketing glossary

White Paper

A detailed report or guide that tells readers about a complicated issue and gives the author’s or business’s opinion on it.

Whitelisting

An email process in which ESPs make deals with other big email providers like Gmail and Yahoo to monitor email broadcasts and cut down on spam.

WireFrame

A website’s or IST’s structure. It has no content but is still useful for planning purposes.

Word Of Mouth (WOM)

Information or advice shared between people. In the digital age, WOM can include online peer-to-peer or B2B communications.